- A clear photo and video are required for proof of damages. Please prepare the phytosanitary photo as well.
- Contact us through email plantbuys@gmail.com for reports and consultations.
- Alternatives solutions
- Partial Refund, up to 70% from the initial price, depending on the damages
- Resend, we will resend the plants one time only to the customers with the shipping fee paid by the customer
- Resend and Refund will only be done if the plants are totally damaged from the roots, stems, and leaves. Yellowing or wilted plants is will not be accepted because it is normal and it is the risk of importing plants.
- Please don’t cuss, bad mouth, or do any forceful act on social media. If this happens, the refund process will take a lot longer and probably the refund process will not be done.
- All problems that occur must be solved in a civil way and without any coercion.
Reporting to paypal is not the best way.
NOTE : Before claiming for the damaged plants, if you see your plants a little bit wilted or yellow, please let the plants rest by soaking them in vitamin B1, do not pot if the plants are not strong enough, let them freshen up and hydrate before potting with soil.
OUR COMMITMENTS
FROM DAY ONE
At Plantbuys, from day one we have made responsibility as part of our values, towards you, and also towards the environment.
OUR VALUES
IN A FEW WORDS
From cultivation to distribution, we take great care of our products, which reflect our values: unique, quality, at the right price.
Only growing the best seeds, carefully selected plant suppliers and reasonable costs: these are our commitments, unchanged since 2019, which we explain in detail below.
FROM A TO Z
OUR PLANTS
At Plantbuys, We provides highly collectible house plants that cannot be found in regular Plant Shop. Every plants are Unique & Rare.
variety of specimens
We take great pride in sourcing a wide variety of specimens, so you're sure to find the perfect plant!
THE KNOW-HOW
Our expert farmer guide each step of the plant care process. please follow our care guide when your new houseplant arrives.
QUALITY
We take it very seriously to provide you with the best possible quality of service. Our products are all guaranteed for healthy and pest-free.
phytosanitary
Each plant is sent with phytosanitary documents, free of charge. All documents are printed and issued by the Indonesian Quarantine Agency following the regulations of the Indonesian Ministry of Agriculture and applicable laws.
10+
Cared for by our farmers with 10+ years experience. We sell the highest quality plants at the best prices
3/4
3/4 of the plants are native to Indonesia from our top-notch selection. 40% of plants are cultivated for more than 3 years.
100%
100% of our plants is the result of cultivation by plant farmer's in East Java Indonesia.
A BEAUTIFUL PLANTS
ALL IS GROW WITH LOVE
All our plants are growing in East Java, Indonesia. Each step of the cultivation process is carried out according to the strict specifications of experienced plantsfarmer's. The seeds of the plants, cutting nodes, soil mix, maintenance: all these steps are carried out by our expert farmer's.
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